Field Services Rate Card & Support Agreement Pricing
Transparent pricing for nationwide telecom, IT field services, smart hands, remote hands, VoIP support, network troubleshooting, and ongoing service programs.
Request pricing for one-time support, recurring support, multi-location coverage, or customized service agreements.
Nationwide Dispatch
24/7 onsite telecom & IT field technicians, coordinated across all 50 states through one operations team.
Smart Hands & Cabling
Fiber, Cat6, structured cabling, Wi-Fi, rack & stack, and VoIP — remote hands and onsite engineering for every site.
Real Human Support
No bots, no ticket black holes. Talk to dispatch directly — call 770-441-9999 anytime.
Route your request to the right place
This page is for support & service-agreement pricing. For anything else, use the correct path below.
Trusted by Businesses, MSPs, Retailers & Multi-Site Organizations
Enterprise-grade field support coordinated nationwide from our Atlanta operations center.
- National Retail Chains
- Managed Service Providers
- Healthcare Networks
- Logistics & Distribution
- Warehouse Operators
- Quick-Service & Hospitality
- Property Management Groups
- Multi-Site Enterprises
- Corporate Campuses
- Telecom Carriers
Why companies choose TechDispatch360
- ✓Powered by DataTel 360 — founded 1998
- ✓27+ years of telecom & IT infrastructure experience
- ✓Nationwide smart hands & technician dispatch
- ✓Commercial, multi-site & enterprise focused
- ✓Real field engineers & technicians — not a marketplace
- ✓24/7/365 emergency support available
What this page covers
This rate card is for field support pricing and service agreements. Larger build projects are quoted separately.
Priced on this page
- One-time onsite support
- Ongoing support agreements
- SLA pricing
- Smart hands programs
- Remote hands support
- Telecom troubleshooting
- Network troubleshooting
- VoIP support
- Multi-site dispatch support
- Retail & branch office support
- White-label support programs
Requires a separate quote
- Structured cabling projects
- Fiber construction projects
- Large infrastructure buildouts
- MDF/IDF construction
- New office buildouts
- Large Wi-Fi deployments
- Security camera projects
Simple, transparent support pricing
Support is priced by how it's delivered (remote or onsite), when it happens (standard, after-hours, emergency), and how often (one-time, recurring, or SLA). Multi-site and recurring programs price below standard rates.
Field service rate card
Baseline support rates. Most work bills at standard business-hours rates; timing and frequency adjust from there.
Standard Business Hours
After Hours & Weekends
Evenings, weekends, and holidays bill above standard — typically +50% after hours / weekends and +100% holidays, by timing and availability.
Emergency Response
Same-day and 4-hour arrival windows nationwide. Expedited mobilization may add dispatch or labor charges by location, timing, and availability.
Travel & Dispatch
Support agreement options
Choose the engagement model that fits how your organization consumes field support.
One-Time Support
Pay-as-you-go onsite or remote support for a single visit or task. Billed hourly at base rates with standard minimums.
Recurring / Block Hours
Pre-purchased block hours or scheduled recurring visits at a discounted rate, with priority scheduling.
Managed / SLA Program
Defined response targets, coverage windows, and monthly pricing across one or many sites — built to your SLA.
Multi-site support programs
One operations team coordinating consistent field support across all your locations — ideal for retail chains, branch offices, warehouses, and multi-site enterprises. Volume and recurring programs are priced below standard rates with consolidated reporting and a single point of contact.
SLA & response tiers
Response windows are matched to your agreement; faster tiers price higher.
Scheduled
Planned visits booked in advance.
Next Business Day
Onsite by close of next business day.
4-Hour Rush
Guaranteed 4-hour arrival window.
Emergency Same-Day
Immediate critical-outage mobilization.
Regional pricing modifiers
Rates reflect local labor markets. A simple regional multiplier is applied to the base rate so pricing stays fair coast to coast.
Tier 1 · Premium Metro
Tier 2 · High
Tier 3 · Standard
Tier 4 · Value
Sample pricing scenarios
Illustrative only — your quote is scoped to your sites, timing, and frequency.
After-hours smart hands
Single onsite visit, weekend, 2-hour minimum, standard metro.
Monthly branch coverage
Scheduled monthly visit across 10 retail sites with block hours.
4-hour response program
Multi-site SLA with guaranteed 4-hour arrival and monthly pricing.
Terms & assumptions
- Baseline guidelines in USD, exclusive of tax; final pricing scoped to your environment.
- Quotes valid 60 days; Net-30 on approved credit.
- 2-hour onsite minimum per visit, per site; 1-hour remote minimum.
- After-hours, weekend & holiday rates set by when work is performed.
- Materials & equipment at cost + 15% unless customer-supplied.
- Recurring, multi-site & volume programs priced below standard rates.
- Remote support is location-independent; onsite reflects regional tiers.
- Structured cabling, fiber & build projects are quoted separately.